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class="site-header_dropdown-info d-none d-xl-block"> <p class="h5">Accounts</p> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Accounts <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Accounts </button> </li> <li> <a class="link" href="/intermediaries/apply-for-a-business-account">Apply for a business account</a> </li> <li> <a class="link" href="/intermediaries/apply-for-a-personal-account">Apply for a personal account</a> </li> <li> <a class="link" href="/intermediaries/intermediary-portal">Intermediary Portal</a> </li> <li> <a class="link" href="/intermediaries/literature-for-professional-advisers">Literature for Professional Advisers</a> </li> <li> <a class="link" href="/intermediaries/online-applications-forms-frequently-asked-questions">Online applications forms frequently asked questions</a> </li> </ul> </div> </li> <li class="site-header_dropdown-item"> <div class="site-header_dropdown-info d-none d-xl-block"> <p class="h5">Useful information</p> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Useful information <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Useful information </button> </li> <li> <a class="link" href="/intermediaries/consumer-duty">Consumer Duty</a> </li> <li> <a class="link" href="/intermediaries/how-to-use-our-intermediary-portal">How to use our Intermediary Portal</a> </li> </ul> </div> </li> </ul> </div> </div> </li> <!-- Start primary navigation item --> <li class="site-header_primary-item site-header_item site-header--has-dropdown"> <button class="site-header_link link site-header_dropdown-toggle"> Banking support <i class="ca-chevron-down"></i> </button> <div class="site-header_dropdown"> <div class="site-header_dropdown-wrapper container-xxl"> <button class="site-header_dropdown-close d-none d-xl-flex"> <span>Close menu</span> <i class="ca-close"></i> </button> <ul class="site-header_dropdown-menu site-header--dropdown-grid list"> <li class="site-header_dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Banking support </button> </li> <li class="site-header_dropdown-item"> <div class="site-header_dropdown-info d-none d-xl-block"> <a class="h5" href="/banking-support/account-support">Account support</a> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Account support <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Account support </button> </li> <li> <a class="link" href="/banking-support/account-support/account-change-frequently-asked-questions">Account change frequently asked questions</a> </li> <li> <a class="link" href="/banking-support/account-support/closing-our-isas">Closing our cash ISAs frequently asked questions</a> </li> <li> <a class="link" href="/banking-support/account-support/current-account-transaction-history">Current account transaction history</a> </li> <li> <a class="link" href="/banking-support/account-support/fixed-term-deposit-frequently-asked-questions">Fixed Term Deposit frequently asked questions</a> </li> <li> <a class="link" href="/banking-support/account-support/lost-or-dormant-accounts">Lost or dormant accounts</a> </li> <li> <a class="link" href="/banking-support/account-support/switching-your-current-account">Switching your current account</a> </li> <li> <a class="link" href="/banking-support/account-support/keeping-your-trust-account-information-up-to-date">Keeping your trust account information up-to-date</a> </li> <li> <a class="link" href="/banking-support/account-support/trusts-frequently-asked-questions">Trusts frequently asked questions</a> </li> <li> <a class="link" href="/banking-support/account-support/trusts-glossary-of-terms">Trusts glossary of terms</a> </li> </ul> </div> </li> <li class="site-header_dropdown-item"> <div class="site-header_dropdown-info d-none d-xl-block"> <a class="h5" href="/banking-support/payments">Payments</a> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Payments <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Payments </button> </li> <li> <a class="link" href="/banking-support/payments/changes-to-bulk-payments">Changes to bulk payments</a> </li> <li> <a class="link" href="/banking-support/payments/cheques">Cheques</a> </li> <li> <a class="link" href="/banking-support/payments/confirmation-of-payee">Confirmation of Payee</a> </li> <li> <a class="link" href="/banking-support/payments/direct-debits">Direct Debits</a> </li> <li> <a class="link" href="/banking-support/payments/foreign-payments-and-currencies">Foreign payments and currencies</a> </li> <li> <a class="link" href="/banking-support/payments/payment-services">Payment services</a> </li> <li> <a class="link" href="/banking-support/payments/standing-orders">Standing orders</a> </li> <li> <a class="link" href="/banking-support/payments/using-your-card-abroad">Using your card abroad</a> </li> <li> <a class="link" href="/banking-support/payments/visa-debit-card">VISA Debit Card</a> </li> </ul> </div> </li> <li class="site-header_dropdown-item"> <div class="site-header_dropdown-info d-none d-xl-block"> <a class="h5" href="/banking-support/literature-and-rates">Literature and rates</a> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Literature and rates <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Literature and rates </button> </li> <li> <a class="link" href="/banking-support/literature-and-rates/account-literature">Account literature</a> </li> <li> <a class="link" href="/banking-support/literature-and-rates/financial-crime-literature-updates">Financial crime literature updates</a> </li> <li> <a class="link" href="/banking-support/literature-and-rates/interest-rates">Interest rates</a> </li> <li> <a class="link" href="/banking-support/literature-and-rates/statement-of-fees">Statement of Fees</a> </li> </ul> </div> </li> <li class="site-header_dropdown-item"> <div class="site-header_dropdown-info d-none d-xl-block"> <a class="h5" href="/banking-support/our-service">Our service</a> <p></p> </div> <button class="site-header_sub-dropdown-open site-header_mobile-btn d-xl-none"> Our service <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Our service </button> </li> <li> <a class="link" href="/banking-support/our-service/complaints">Complaints</a> </li> <li> <a class="link" href="/banking-support/our-service/foreign-account-tax-compliance-act-and-common-reporting-standard">Foreign Account Tax Compliance Act and Common Reporting Standard</a> </li> <li> <a class="link" href="/banking-support/our-service/open-banking-data-sharing">Open Banking data sharing</a> </li> <li> <a class="link" href="/banking-support/our-service/our-internet-banking-service">Our Internet Banking service</a> </li> <li> <a class="link" href="/banking-support/our-service/our-performance">Our performance</a> </li> <li> <a class="link" href="/banking-support/our-service/service-quality-information">Service Quality Information</a> </li> </ul> </div> </li> </ul> </div> </div> </li> <!-- Start primary navigation item --> <li class="site-header_primary-item site-header_item 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d-xl-none"> Accessibilty support <span class="sr-only">mobile link</span> <i class="ca-chevron-down"></i> </button> <div class="site-header_sub-dropdown-links site-header_dropdown-links d-xl-block"> <ul class="list"> <li class="site-header_sub-dropdown-back navDropdownListItem navDropdownBack d-xl-none"> <button> <i class="ca-chevron-left"></i> Back to Accessibilty support </button> </li> <li> <a class="link" href="/financial-wellbeing-and-support/accessible-banking">Accessible banking</a> </li> </ul> </div> </li> </ul> </div> </div> </li> <!-- Start primary navigation item --> <li class="site-header_primary-item site-header_item site-header--has-dropdown"> <button class="site-header_link link site-header_dropdown-toggle"> Fraud & Security Centre <i class="ca-chevron-down"></i> </button> <div class="site-header_dropdown"> <div class="site-header_dropdown-wrapper container-xxl"> <button class="site-header_dropdown-close d-none d-xl-flex"> <span>Close menu</span> <i class="ca-close"></i> 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class="link" href="/fraud-and-security-centre/all-customers/keeping-yourself-secure">Keeping yourself secure</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/latest-fraud-updates">Latest fraud updates</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/one-time-passcodes-otps">One Time Passcodes (OTPs)</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/our-approach-to-reimbursing-authorised-push-payment-app-fraud">Our approach to reimbursing Authorised Push Payment (APP) fraud</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/our-approach-to-security">Our approach to security</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/take-five">Take Five</a> </li> <li> <a class="link" href="/fraud-and-security-centre/all-customers/your-personal-data-rights-explained">Your personal data rights explained</a> </li> </ul> </div> </li> <li 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value="1075" /> <input class="site-header_search-input" id="SearchTerm" name="SearchTerm" placeholder="Search" autocomplete="off"> <button class="site-header_search-button" type="submit" aria-label="Search site"> <i class="ca-search" aria-hidden="true"></i> </button> </div> <input name="__RequestVerificationToken" type="hidden" value="CfDJ8Dl3YNbpBFJBjHB9lfsYEQxBwIg8YskcJIDhXa3tRbLjeOsNUrcN0K3FH542zy2gisODkhfHAqKheRvxg-tFhU9V6i5uoMZ0id8Uxem8nZPkgWFxiAbh-7jJPP3DX0keVWSuryOTInWQV0HTpsLPlf4" /></form> </div> </div> </header> <main id="MainContent"> <div class="block-list_header"> <div class="bg- py-3 px-3" data-ui-component="headingBlock"> <div class="container-xxl"> <h1>Changes to bulk payments</h1> </div> </div> </div> <nav class="breadcrumbs container-xxl py-4" aria-label="breadcrumb"> <ol class="breadcrumb"> <li class="breadcrumb-item"> <a href="/"> Home </a> </li> <li class="breadcrumb-item"> <a href="/banking-support">Banking support</a> </li> <li class="breadcrumb-item"> <a href="/banking-support/payments">Payments</a> </li> <li class="breadcrumb-item active" aria-current="page"> Changes to bulk payments </li> </ol> </nav> <div class="block-list_body"> <div class="bg- pt-3 pb-5 px-3" data-ui-component="richTextEditor"> <div class="container-xxl"> <header class="title-and-intro"> <h2>What's changed?</h2> </header> <div class="rich-text-editor"> <p>Our online system has been upgraded to include Confirmation of Payee, which is an account name checking service. It's designed to help reduce misdirected payments and ensure UK payments are being sent to the right account. This will have an impact on how you upload bulk payments through Internet Banking.</p> </div> </div> </div> <div class="bg-grey py-5 px-3" data-ui-component="richTextEditor"> <div class="container-xxl"> <header class="title-and-intro"> <h2>How will it impact me?</h2> </header> <div class="rich-text-editor"> <p>Changes will impact existing bulk payment users in 2 ways:</p> <ul> <li>There will be a new Bulk Payment Template which includes an extra column for the user to confirm if each payee is a person or a business. This is a required field, and any older style template won't be able to be used.</li> <li>At each upload, all payees will be checked to confirm if they are new or existing. All new payees will go through the Confirmation of Payee process, which may require extra decisions being completed for each new payee.</li> </ul> </div> </div> </div> <div class="bg- py-5 px-3" data-ui-component="richTextEditor"> <div class="container-xxl"> <header class="title-and-intro"> <h2>What can I do to be ready?</h2> </header> <div class="rich-text-editor"> <p>If you currently have your own IT process that uploads your payment data into our Bulk Payment Template, you'll need to make some changes. This includes adding the extra column. To help you with this, please take a look at our example template - <a rel="noopener" href="/media/3mpcfag1/new-bulk-payments-template.xls" target="_blank" title="Download our New Bulk Payments Template (opens in a new window)">New Bulk Payments Template (xls)</a>.</p> <p>Bulk payment requests might take longer to complete at first as all new payees will need to be confirmed. For example, if you are paying 10 new payees, you will need to confirm these during the setup process. However, when you pay those 10 payees again, as they'll already be confirmed, it won't take as long. Whilst this will take more time at the start, you'll have greater assurance that the payments you are sending are going to the right account holders.</p> </div> </div> </div> <div class="bg-grey py-5 px-3" data-ui-component="accordion"> <div class="container-xxl"> <header class="title-and-intro"> <h2>Frequently Asked Questions</h2> </header> <section class="accordion" aria-labelledby="accordion_header"> <div class="accordion_content "> <div class="accordion-flush" id="how-to-apply"> <article class="accordion-item"> <h2 class="accordion-header" id="accordion-header-1fcffa4e-ecef-47a7-9ecd-3b5508779c9d"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-content-1fcffa4e-ecef-47a7-9ecd-3b5508779c9d" aria-expanded="false" aria-controls="accordion-content-1fcffa4e-ecef-47a7-9ecd-3b5508779c9d" data-ui-component="Accordion" data-ui-group="Frequently Asked Questions" data-ui-title="What happens if I accidentally upload the old version of the Bulk Payment template?"> What happens if I accidentally upload the old version of the Bulk Payment template? </button> </h2> <section id="accordion-content-1fcffa4e-ecef-47a7-9ecd-3b5508779c9d" class="accordion-collapse collapse " aria-labelledby="accordion-header-1fcffa4e-ecef-47a7-9ecd-3b5508779c9d" data-bs-parent="#how-to-apply"> <div class="accordion-body"> <div class="rich-text-editor"> <p>The system will not allow this, and you'll receive an error message to advise the document is not recognised.</p> </div> </div> </section> </article> <article class="accordion-item"> <h2 class="accordion-header" id="accordion-header-c8818424-df8c-42d2-8206-52e1f38671f2"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-content-c8818424-df8c-42d2-8206-52e1f38671f2" aria-expanded="false" aria-controls="accordion-content-c8818424-df8c-42d2-8206-52e1f38671f2" data-ui-component="Accordion" data-ui-group="Frequently Asked Questions" data-ui-title="My bulk payments need authorising by a second user, will they see the outcomes of the Confirmation of Payee checks?"> My bulk payments need authorising by a second user, will they see the outcomes of the Confirmation of Payee checks? </button> </h2> <section id="accordion-content-c8818424-df8c-42d2-8206-52e1f38671f2" class="accordion-collapse collapse " aria-labelledby="accordion-header-c8818424-df8c-42d2-8206-52e1f38671f2" data-bs-parent="#how-to-apply"> <div class="accordion-body"> <div class="rich-text-editor"> <p>Yes, all approvers will be able to view the result for each new payee as well as the action taken by the inputter of the payment upload.</p> </div> </div> </section> </article> <article class="accordion-item"> <h2 class="accordion-header" id="accordion-header-08085106-106f-48a6-8455-73326bb7b731"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-content-08085106-106f-48a6-8455-73326bb7b731" aria-expanded="false" aria-controls="accordion-content-08085106-106f-48a6-8455-73326bb7b731" data-ui-component="Accordion" data-ui-group="Frequently Asked Questions" data-ui-title="Can I choose to switch off Confirmation of Payee within bulk payments?"> Can I choose to switch off Confirmation of Payee within bulk payments? </button> </h2> <section id="accordion-content-08085106-106f-48a6-8455-73326bb7b731" class="accordion-collapse collapse " aria-labelledby="accordion-header-08085106-106f-48a6-8455-73326bb7b731" data-bs-parent="#how-to-apply"> <div class="accordion-body"> <div class="rich-text-editor"> <p>No, Confirmation of Payee can't be switched off when creating new payees within Internet Banking.</p> </div> </div> </section> </article> <article class="accordion-item"> <h2 class="accordion-header" id="accordion-header-9798bf26-19b0-4a18-9c4a-87af0767ea69"> <button class="accordion-button collapsed" type="button" data-bs-toggle="collapse" data-bs-target="#accordion-content-9798bf26-19b0-4a18-9c4a-87af0767ea69" aria-expanded="false" aria-controls="accordion-content-9798bf26-19b0-4a18-9c4a-87af0767ea69" data-ui-component="Accordion" data-ui-group="Frequently Asked Questions" data-ui-title="Where can I find more information about Confirmation of Payee?"> Where can I find more information about Confirmation of Payee? </button> </h2> <section id="accordion-content-9798bf26-19b0-4a18-9c4a-87af0767ea69" class="accordion-collapse collapse " aria-labelledby="accordion-header-9798bf26-19b0-4a18-9c4a-87af0767ea69" data-bs-parent="#how-to-apply"> <div class="accordion-body"> <div class="rich-text-editor"> <p>Please read our <a href="/banking-support/payments/confirmation-of-payee" title="Go to our Confirmation of Payee page">Confirmation of Payee</a> page to find out more about the service. You can also visit <a rel="noopener" href="https://www.wearepay.uk/what-we-do/overlay-services/confirmation-of-payee/" target="_blank" title="Visit https://www.wearepay.uk/what-we-do/overlay-services/confirmation-of-payee/ (opens in a new window)">PayUK</a>.</p> </div> </div> </section> </article> </div> </div> </section> </div> </div> </div> <div class="block-list_footer"> </div> </main> <footer class="site-footer"> <div class="site-footer_wrapper py-5"> <div class="container-xxl"> <div class="grid grid--4 pt-5 pb-5"> <div class="site-footer_item"> <h2 class="h4 mb-3">Products</h2> <nav class="site-footer_nav" aria-label="Products navigation"> <ul class="list"> <li> <a class="site-footer_link link" href="/accounts/personal-banking">Personal Banking</a> </li> <li> <a class="site-footer_link link" href="/accounts/business-banking">Business Banking</a> </li> <li> <a class="site-footer_link link" href="/accounts/specialist-banking">Specialist Banking</a> </li> <li> <a class="site-footer_link link" href="/accounts/off-sale-products">Off Sale Products</a> </li> </ul> </nav> </div> <div class="site-footer_item"> <h2 class="h4 mb-3">Help and support</h2> <nav class="site-footer_nav" aria-label="Help and support navigation"> <ul class="list"> <li> <a class="site-footer_link link" href="/banking-support/literature-and-rates/account-literature">Account literature</a> </li> <li> <a class="site-footer_link link" href="/banking-support/payments/foreign-payments-and-currencies">Foreign payments and currencies</a> </li> <li> <a class="site-footer_link link" href="/fraud-and-security-centre">Fraud & Security Centre</a> </li> <li> <a class="site-footer_link link" href="/banking-support/literature-and-rates/interest-rates">Interest rates</a> </li> <li> <a class="site-footer_link link" href="/banking-support/our-service/our-internet-banking-service">Our Internet Banking service</a> </li> <li> <a class="site-footer_link link" href="/banking-support/payments/payment-services">Payment services</a> </li> </ul> </nav> </div> <div class="site-footer_item"> <h2 class="h4 mb-3">Get in touch</h2> <nav class="site-footer_nav" aria-label="Get in touch navigation"> <ul class="list"> <li> <a class="site-footer_link link" href="/contact-us">Contact us</a> </li> <li> <a class="site-footer_link link" href="/contact-us/existing-customers">Existing customers</a> </li> <li> <a class="site-footer_link link" href="/contact-us/new-customers">New customers</a> </li> <li> <a class="site-footer_link link" href="/contact-us/professional-advisers">Professional advisers</a> </li> <li> <a class="site-footer_link link" href="/contact-us/lost-and-stolen-cards">Lost and stolen cards</a> </li> </ul> </nav> </div> <div class="site-footer_item"> <h2 class="h4 mb-3">Additional information</h2> <nav class="site-footer_nav" aria-label="Additional information navigation"> <ul class="list"> <li> <a class="site-footer_link link" href="/legal/accessibility-and-technical-help">Accessibility and technical help</a> </li> <li> <a class="site-footer_link link" href="/legal/cookie-policy">Cookie policy</a> </li> <li> <a class="site-footer_link link" href="/legal/modern-slavery-statement">Modern Slavery Statement</a> </li> <li> <a class="site-footer_link link" href="/legal/privacy-notice">Privacy notice</a> </li> <li> <a class="site-footer_link link" href="/sitemap">Sitemap</a> </li> </ul> </nav> </div> </div> <div class="site-footer_smallprint py-lg-7 py-5"> <a href="https://www.fscs.org.uk/" target="_blank" title="Visit https://www.fscs.org.uk/ (opens in a new window)"> <img class="site-footer_fscs-logo" src="/dist/images/fscs.svg" height="104" width="95" alt="Logo for the Financial Services Compensation Scheme"/> </a> <div class="site-footer_smallprint-copy rich-text-editor"> <p class="callout">Copyright © 2024 Cater Allen Private Bank. 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