If you can't see very well
Get your statements in braille, large print, or audio CD. Just call us on 0800 092 3300, send us a message on Internet Banking, or write to us:
Cater Allen Operations
Sunderland
SR43 4FB
You can change our website font size to suit you. Instructions on how to do this are in the 'Accessibility and our website' section below.
If you can't hear very well
Relay UK helps people with hearing and speech impairments to communicate over the phone. A Relay UK assistant can speak with us on your behalf by converting your speech into text, and vice versa.
You can use Relay UK with a textphone or by downloading the app to your smartphone, tablet, or PC. Visit Relay UK for more information.
If you have any questions, log on to your Internet Banking account and send us a secure message through your mailbox.
Things to be aware of:
Relay UK is available for all account servicing. We'll be able to help with many of your day-to-day banking queries and transactions.
Cater Allen will never ask you to disclose your PIN, One Time Passcode (OTP), full Personal Access Code (PAC) or full password. We may record the voice conversation between your interpreter and Cater Allen for quality and monitoring purposes.
You can find more support from the charity Royal National Institute for Deaf People (RNID).