Maturing fixed term deposit - frequently asked questions

Here's some FAQs about maturing Fixed Term Deposits ('FTD') that might be helpful.

You can:

rollover the full amount, with interest earned, into a new FTD
add more money and rollover the balance, with interest earned, into a new FTD
withdraw some money and rollover the balance, with interest earned, into a new FTD
withdraw the full amount, with interest earned, into an account in your name.

4 weeks before your maturity date, we'll post a maturity options form for you to complete. You can return it using one of the options below.

Email it to us at captech@caterallen.co.uk
Post it to the address on the form.

If only 1 signature is needed to operate your account, you can also call us on 0800 092 3300 and we can take your instruction over the phone. Please have your Personal Access Code (PAC) to hand when calling. If you don't have a PAC or have forgotten it, please let us know when you call.

It must be signed in accordance with your existing account mandate.

Our fact sheets tell you everything you need to know about our FTDs. Visit bank accounts, select your account type, then Fixed Term Deposit to view or download the fact sheet.

We'll open a new account, with a new account number. You'll get a welcome pack, then your term deposit certificate. We'll transfer the balance to your new FTD at maturity.

Tell us the amount you'd like to add when you give us your maturity instruction.

For 3, 6, 9 and 18 month FTDs, you can send the extra money up to 2 working days before maturity, and no later than 12 noon on the maturity date. Money received after this time will be returned to you.

For 12 and 24 month FTDs, you can send us extra money up to 14 days after your account matures.

You can't send money directly to your FTD. You'll need to send it to our control account first and we'll move it to your account for you.

The bank details you need are below:

Sort code: 16-57-10
Account number: 53673440
Account name: Term Deposit Control Account
Reference: Your Fixed Term Deposit account name (we need this so we know where to deposit the funds).

Find out more about sending money to your FTD by visiting bank accounts, select your account type, then Fixed Term Deposit and choosing Funding your Fixed Term Deposit.

On the maturity date, we'll pay the amount you want to withdraw into an account in your name. Then we'll set up a new FTD account for you, with a new account number. You'll get a welcome pack, then your term deposit certificate. We'll transfer the remaining balance to your new FTD.

On the maturity date, we'll pay your money, and any interest earned into an account in your name.

No. If we don't hear from you, we'll open a Term Maturity Account for you. We'll transfer the maturing funds into it on the day it matures.

It's an instant access account that pays interest. You can find the latest Term Maturity Account interest rates here. You can only withdraw the full balance from it. Partial withdrawals or deposits aren't allowed.

For more information, take a look at the account fact sheet and download the terms and conditions for your account.

We must receive your maturity instruction at least 5 working days before your account matures.

We'll accept late roll over instructions up to 2 weeks after your maturity date, but our interest rates might have changed. If it's more than 2 weeks after maturity, you might need to apply again.

Yes, you can close your account at any time during your 'cancellation period'. We won't charge you for it.

This is 14 days, starting on the day we confirm your account is open.

If you do this, we'll return your money, but you won't earn any interest. We'll do this as soon as we can (and within 30 days from when you tell us).

12 and 24 month FTDs mature on the first day of the month after the fixed term ends. You can find this date on the account fact sheet.

3,6,9 and 18 month FTDs mature on the same day of the month as they were taken out. For example, a 3 month FTD taken out on 14 November will mature on 14 February.

If the month the deposit matures has less days in it than the month it started, it will mature on the last day of that month. For example, if you take a 3 month FTD out on 31 January, it will mature on 30 April as April only has 30 days in it.

Since 6 April 2016, interest is paid gross. This means interest will be paid to you without tax taken off.

For 12 and 24 month FTDs, we'll send it after the 14 day deposit period ends. For all other terms, we'll send it straight away.

Please be aware

We'll never call you and ask you to move your money to keep it safe.

Criminals will use numbers on our website to try and convince you they're genuine. If the caller has told you to check our website to prove they're legitimate, end the call, it's a scam.

If this happens to you, hang up, wait 5 minutes to be sure the line is clear. You should then call us on 159 to securely connect to your bank, or on 0800 092 3300.

Learn more at our Fraud and Security Centre

Maturing fixed term deposit - frequently asked questions

When my current FTD matures, what are my options?

How do I give you my instructions when my existing FTD matures?

Who needs to sign the maturity options form?

Where can I find more information on Cater Allen FTDs?

I want to roll over the full amount, with interest earned, into another fixed term. What will happen?

I want to add more money to a new FTD when my current one matures. What do I do?

How do I send money to my Fixed Term Deposit?

I want to withdraw some money and rollover the balance into a new FTD. How do I do this?

I want to withdraw the full amount when my account matures. What will happen?

Will my Fixed Term Deposit roll over if I do nothing?

What's a Term Maturity Account?

What happens if I send in my maturity options form late?

Can I change my mind?

When will my new FTD mature?

How will my interest be paid?

When will I get my new term deposit certificate?

Please be aware