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Lost or dormant accounts

We participate in a scheme aimed at helping you track down lost or dormant accounts.

If you believe you have lost or forgotten about a bank account you hold with us, you can find out more information by:

  1. Calling us on 0800 092 3300; or
  2. Going to Here you can either complete an online request or download a dormant account form and send it to us at Cater Allen Operations, Sunderland SR43 4FB.