Existing customers

For existing customers

Please call us:

from outside the UK +44 (0) 114 228 2407 (please note that if you call from outside the UK, normal international call charges will apply).

Lines are open from 8.00am to 6.00pm Monday to Friday and 9.00am to 2.00pm on Saturday. Calls may be recorded or monitored.

Please have your Personal Access Code (PAC) to hand when calling. If you don't have a PAC or have lost or forgotten it, please contact us on the number above.

You can also write to us at:

Client Team
Cater Allen Operations
Sunderland
SR43 4FB

For all other requests please use the form below. Please do not put your account details into an email as emails are not secure and please be advised that we will not reply by email for account sensitive issues.

Please be aware

The phone numbers shown on this page are for inbound calls only, which means we'll never call you from any of these numbers.

It's a scam if you get a call from one of the numbers on this page, or if the caller tries to send you to our website to verify the number they're calling from.

If this happens to you, hang up, wait 5 minutes to be sure the line is clear, and then call us on 0800 092 5500.

Learn more at our Security Centre

For information on how Cater Allen Limited processes your personal data please refer to our privacy notice.

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